brighton ndhlovu
About Candidate
Brighton Ndhlovu -Technical support specialist
Technical Skills: Dentrix, Dentrix Ascend, Sandvine, snowflake, salesforce, zendesk, Rdius, splunk, anywhere 365, Microsoft office suite, 3cx, ringfree
Soft Skills: Hard worker, Team player, Problem solver.
Experience
Technical support specialist: Liquid Intelligent Technologies | Harare | December 2019 -December 2022
Key responsibilities: Technical support, billing support, sales support, Technicians dispatching, client retention, customer care team lead
Billing Admin: Tulare Family Dentistry and Redwood Family Dentistry | USA (remote) | October 2022-october 2024
Key responsibilities: Claims aging, insurance aging, outbound billing calls, setting calendars for financial meetings, reminding billing personnel of the up coming billing meetings.
Education
BA Film and theater | University of Zimbabwe | Zimbabwe | 2013 -2015 (deferred)
BSc Cyber Security | University of Zimbabwe | Zimbabwe | 2024 – studying
Diploma in Applied information Technology (network engineering) | University of Zimbabwe | Zimbabwe | 2018 -2020
Certificate in Applied information Technology (network engineering) | University of Zimbabwe | Zimbabwe | 2017 -2018
Microsoft Azure AZ-104 | microsoft | USA | 2023
Certificate in customer excellence | chartered institute of customer management | SA | 2023
Education
network configuration troubleshooting basic programming website development database management
Graphic designing Cinematography Photography Acting Advertisement Directing
programming, algorithms and data types, information systems and databases, digital forensics, software development, penetration testing, cryptography and cyber-crime, CCNA and CCNP security.
Work & Experience
Key responsibilities: Technical support, billing support, sales support, Technicians dispatching, client retention, customer care team lead, server management
Key responsibilities: Claims aging, insurance aging, outbound billing calls, setting calendars for financial meetings, reminding billing personnel of the up coming billing meetings.
