Gilbert Muramba Masilo

Key Responsibilities: • Hardware maintenance and configuration • Active Directory configuration • Kaspersky endpoint server configuration and full scanning • Sentinel Agent configuration and connecting to Endpoint • User profile migration using Profile wizard • Microsoft Office 365 Administration: allocating E1 and E3 licenses

Key Responsibilities: • Technical support and training; Hardware and Software • Microsoft suite Administration • Active Directory Management; create, edit, delete users • SharePoint Administration • Exchange Administration Center (ECP); user creation and disabling • Hyper-V Manager; Virtual machines management • Hardware and Software Configuration Management • Business Systems Administration • Network Management; LAN, WAN • Security Network Management • Computer Security Management; ESET Antivirus on file servers and Endpoints • SAP ERP Administration; user account creation and management • SAP IT Service Management; Incident, Service Request, Problem Management • SAP GUI installation and configuration • Exchange Server 2013 Management • Biometric Access Control System Management • Proxy Configuration on Internet Explorer IE and adding exceptions • Backups and Recovery • Router, switch and wireless access point configurations • Asset management and maintenance • Matrix VOIP configuration and management • Wireless Access Point configuration and installation • In-house Trainings: HCM, ESS, MSS, Travel Management, SAP ITSM

Key Responsibilities: • Managing the creation of online classes through Google Classroom and Google Meet platforms. • Creating and monitoring online examinations through the use of an Indian LMS for online exams with Artificial Intelligence. • Administer and maintain user access controls and procedures to prevent unauthorized access. • Controlling and managing the Learning Management System (LMS) by adding relevant information to the LMS about students such as fees payments, online registration and capturing of marks to the system. • WordPress website management by updating plugins and content creation. • Digital marketing through the use of social media platforms such as LinkedIn, Facebook, Twitter, Instagram. Managing and preparing weekly reports on social media platforms engagements. • Identifying ways to maximize the relation between the institute and its students whilst adding value. • Maintenance and upgrading of existing hardware and software. • Allocating resources to departments, determining deadlines, and ensuring comprehensive reviews. • Creating and managing the customer relation database through the use of Microsoft Access. • Creating Standard Operating Procedures, user guidelines and documentation of new services and activities.

Key Responsibilities: • User support, monitoring and maintaining all IT assets. • Printer setup and connection through direct and indirect connection via the network. • Drive Mapping on computers for easy sharing of information stored on network drives. • Communicating with the users on the system status and keep them informed of downtime or changes to the system by sending emails and phone calls to department representatives. • Business Application Systems Administration; SYSPRO, MineRP, Surpac, Trimed • Configuring switches and routers by implementing concepts such as subnetting, static IP configuration and different routing algorithms. • Proxy Configuration on Internet Explorer IE and adding exceptions • Network Performance monitoring by using SolarWinds • Assisted in creating domain user accounts of the computer system using Active Directory. Adding users to different containers on the Active Directory. • Providing help in administering network and data security including active directory, firewalls, antivirus, and email security. • Fibre Optic Splicing using a splicing machine when joining a broken fibre optic cable or extending the cable. • Wireless Access Point configuration and installation around the mine premises. • Operating System; patching vulnerabilities and installing essential updates to ensure security of the systems used from vulnerabilities. • Monitoring the project of installing Gigabit Passive Optical Network internet connectivity around the mine residence by TelOne support. • Maintaining server rooms by ensuring the functionality of the cooling system and security to ensure full protection of the company’s infrastructure. • Installing and updating antivirus software to prevent unauthorized access whilst assessing potential security risks. • Telephone extension allocation from the krone module, telephone cable installation, fault tracing by using a probe and a tone sender and repairing of telephone handsets. Ringer and flasher unit installation at noisy places such as at Grizzly Underground.