jayne.mungazi

• Providing comprehensive administrative support for smooth operations. • Managing customer care and guest bookings from various platforms. • Collaborate with colleagues and cross-functional teams, fostering effective communication and teamwork. • Handling payment allocation and reconciliations. • Managing social media, administration tasks, and guest communications. • Conducting research, gathering data, and fostering effective communication and teamwork.

Providing general administrative support, social media management, and customer service support.

Managing Consultant, raising awareness of Non-Communicable Diseases in workplaces

Property valuations, marketing assessments, and legal documentation. Property Sales Property rentals and management

Overseeing project management of a charitable organization focused on educating small-scale farmers.

Assisting in designing client Standard Operating Procedures for the medical aid business.

• Cultivated new business connections through outbound activities and pre-existing relationships. • Led new business acquisition, retention and management of countrywide sales channel. • Managed sales pipeline from prospecting to close, and prioritizing leads effectively. • Addressed post-sales concerns efficiently through a ticketing system, resolving issues promptly. • Served as a liaison between clients and the in-house Operations, ensuring seamless service delivery. • Led the customer onboarding process, to ensure a seamless experience from prospect to customer. • Conducted thorough follow-ups via meetings, chat, emails, and phone calls, ensuring customer satisfaction. • Established and maintained strong customer relationships, resulting in increased client retention and customer loyalty. • Responsible for Medical Aid Plan benefit design and pricing to ensure market competitiveness • Created and implemented departmental reporting structures and dashboards to improve efficiency, • Reported to the Fund Board of Trustees Benefit Committee on proposed benefit enhancements and reviews; • Risk analysis for organization and Fund; analysis of generated sales, queries and other issues and control of follow-through, risk mitigation measures and reporting • Communication responsibilities included communiqués and direct interaction in-house, with healthcare service providers and key stakeholders; promotions, functions and presentations • Identified relevant trade exhibitions, determined budget and theme, liaised with stand designers and oversaw exhibitions • Negotiated and drafted contracts with clients with responsibility for follow-through • Interacted with client executive representatives and staff in planning ‘Wellness Days’ and other events. • Trained and managed sales force on new products and product enhancement and provided support and training to brokers • Reviewed and assessed subordinates and developed of training programmes.