jonnytekiya

-Responsible for inbound and outbound calls. -Liaising with Council & Housing Association tenants to identify damage to their home, such as damp and leaks. -Advising potential clients about the claim process and arrange an appointment for a surveyor to assess the severity of disrepair. -Responsible for objection handling where I have to convince a client about the services offered. -Contact clients by telephone and maintain regular and pro-active telephone contact with clients. -Dealing tactfully and diplomatically with difficult issues in a variety of formal and informal situations when it comes to clients possing to be responding to cold calling. -Negotiating with clients and others to achieve the best outcomes for clients with disrepairs at their property in England, Wales and Bristol. -Training and onboarding new call center agents. -Providing customers with the organization’s service and product information.