jsachikunda82

Developing operational strategies, products specifications and business practices to create most viable and efficient execution plans to meet set targets. • Drafting and facilitating the creation of best sales strategies, market engagement plans, client acquisition models and doing competitor analysis. • Drafting, preparing and verifying partner payment schedules and liaising with the Finance department for processing and engaging the bank for queries. • Leading and overseeing change processes in relation to new products/services, markets, and technologies for a digital transformation. • Partner and stakeholder management, fostering sound and lasting relations, timely query resolution, referrals and retention. • Doing customer relations management, ensuring all queries are attended and resolved as well as offering after sales service for best customer experience. • Championing innovation and automation initiatives in line with digital thrust to enhance product rollout to the market and develop control mechanisms. • Lead team, personal development and the implementation of people management strategies that enhance engagement and results achievement. • Reviewing and detecting fraudulent cases, trends and produce monthly fraud prevention reports. • Provide, monitor, supervise and coordinate organisations administrative support framework for operational logistics requirements across regions. • Preparing weekly and monthly business performance reports and trend analysis for interventions planning and mapping.

Planning, initiating, and executing sales strategies for identified target segments and client categories within the market. • On-boarding new clients through cold calling and reviving inactive clients/accounts by delivering irresistible value propositions. • Offering after sales services by constantly and actively engage clients for instant product and product reviews for guaranteed customer satisfaction. • Overseeing and reviewing ecommerce category trend performance, monitor platform stability and perform segmented growth analysis. • Organizing and facilitating market activation for product and brand showcases for customer engagement and new acquisitions. • Contributing to product reviews, platform User Acceptance Test’s, Post Implementation Review’s and assessments as well as implementation of digital improvements to automated systems. • Drafting and reviewing partner and customer contracts, Service Level Agreement’s, Non-Disclosure Agreement’s and Standard Operating Procedures among other critical and relevant contractual documentation. • Meeting and achieving set business targets and KPI’s by applying best market engagement initiatives to acquire more customers and grow the market share. • Preparing weekly and monthly reports for analysis and review of business performance and areas of improvement.

Client relationship management and customer retention through effective and timely problem solving, market exhibition and offering after sales service. • Utilising interpersonal and communication skills to offer exceptional customer service solving customer queries and providing product knowledge and uses. • Selling and crossing new and old products and services to the market and acquiring more customer to grow the market share and meet set sales targets. • Receiving and qualifying queries and pain points to facilitate product/service trend analysis to allow for adjustments and improve the service performances. • Query codification and escalation to relevant departments resolution for timely resolution and re-engagement with affected segments and customers.