Tafara Mawoyo

Call centre agent
$300
August 17, 1999

About Candidate

·manage inbound and/or outbound calls;
· follow various communication scripts when speaking to a caller;
· handle customer engagement;
· identify customer needs, answer questions and solve problems;
· Worked for the housing disrepair campaign (HDR)
· Currently a pioneer  for a new campaign in HDR with a record of 2 sales in 3 days

Education

O
O level 2015
Murewa High School

Did 11 subjects, passed all of them including maths and english

a
a level 2017
Murewa High School

Did 3 subjects, passed all of them Food science, Biology and Chemistry

B
Bachelor's Degree in Food Science and Technology 2018-22
Midlands State University

Graduated with a first class degree

Work & Experience

Q
Quality Analyst 1 October 2020 - 30 September 2021
National Foods Limited

-Worked in the laboratory -Wheat analysis -Analysed different types of flour -Documentation and certification -Test Baking

L
Lab Assistant 16 September 2022 - 1 March 2023
National Foods Limited

-did lab work -wheat grading -wheat analysis -flour analysis -test baking

Skills

Communication skills
90%
Job related skills
95%
Personal skills
95%
Systems utilization and technology skill
90%

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