Makaita Murogodo

• Providing technical support to end-users by deploying, repairing, configuring, testing, and reinstalling hardware and software as necessary to resolve incidents and minimize downtime. • Repaired faulty ICT infrastructure and provided ongoing maintenance and support, resulting in increased system reliability and performance • Managing hardware and software assets by performing assets management activities, including procurement, receipt inventory, tracking, and distribution, resulting in a 20% reduction in lost or misplaced equipment. • Administering and securing user accounts and access privileges in accordance with security policies and industry best practices, resulting in a 100% compliance rate with security regulations. • Maintaining accurate records in Sage by creating and maintaining supplier and customer accounts, conducting monthly stock take data entry, and overseeing price changes and limit increases for customers, resulting in a 95% accuracy rate for inventory and pricing records. • Creating and distributing regular communications through emails to employees on best practices for cybersecurity, including tips on password management, safe browsing, and data protection. Increased employee awareness of cybersecurity risk • Removed discharged employees from the biometric clocking system offered by Belina

• Administered user access and permissions to sensitive information, ensuring 80% compliance with security and privacy policies. • Diagnosed and resolved hardware and software issues for end-users, providing timely and effective troubleshooting solutions with a success rate of 90%. • Conducted software training sessions for 30 employees, resulting in increased productivity and efficiency. • Maintained an accurate database of IT issues, enabling efficient tracking and reporting of issues with a 60% improvement in accuracy. • Minimized downtime and ensured business continuity by performing diagnostic checks and resolving issues quickly and efficiently, resulting in a 35% reduction in downtime. • Ensured optimal performance and security by completing regular maintenance, including updates and patches, on all hardware, servers, and software with a 75% improvement in performance. • Installed, configured, and upgraded networks, software and hardware to meet hospital needs and improve functionality by 90%.