materashingirai
About Candidate
𝑪𝒐𝒎𝒑𝒆𝒕𝒊𝒕𝒊𝒗𝒆 𝒃𝒚 𝒏𝒂𝒕𝒖𝒓𝒆 𝒘𝒊𝒕𝒉 𝒂 “𝒃𝒊𝒈 𝒑𝒊𝒄𝒕𝒖𝒓𝒆” 𝒇𝒐𝒄𝒖𝒔 𝒂𝒊𝒎𝒆𝒅 𝒂𝒕 𝒅𝒓𝒊𝒗𝒊𝒏𝒈 𝒑𝒆𝒓𝒇𝒐𝒓𝒎𝒂𝒏𝒄𝒆 𝒕𝒐 𝒎𝒆𝒆𝒕 𝒔𝒖𝒄𝒄𝒆𝒔𝒔𝒇𝒖𝒍 𝒐𝒖𝒕𝒄𝒐𝒎𝒆𝒔. 𝑴𝒚 𝒔𝒕𝒓𝒆𝒏𝒈𝒕𝒉 𝒊𝒏 𝒍𝒊𝒇𝒆 𝒊𝒔 𝒃𝒂𝒔𝒆𝒅 𝒊𝒏 𝒎𝒚 𝒘𝒊𝒍𝒍𝒊𝒏𝒈𝒏𝒆𝒔𝒔 𝒕𝒐 𝒍𝒆𝒂𝒓𝒏 𝒂𝒏𝒅 𝒊𝒏 𝒎𝒚 𝒔𝒑𝒊𝒓𝒊𝒕 𝒐𝒇 𝒆𝒙𝒄𝒆𝒍𝒍𝒆𝒏𝒄𝒆 𝒂𝒏𝒅 𝒄𝒐𝒎𝒑𝒍𝒆𝒕𝒆𝒏𝒆𝒔𝒔.
Hardworking and exceptionally resourceful individual, with good exposure to providing technical support to Telecommunication and Network Technicians. Highly skilled in performing routine maintenance and troubleshooting, and efficiently documenting findings. Able to combine current academic and theoretical training with practical experience to provide solution-oriented service. A well-presented, articulate and diplomatic individual capable of building and nurturing networks at the executive and operational levels. communicator with excellent verbal and written skills. Right now, Shingirai seeks opportunities to continue learning and growing as well as maintaining a thorough grasp of industry trends and new technologies in Telecommunications and Networking.
Education
ELEMENTS OF TELECOMMUNICATIONS ELECTRICAL PRINCIPLES ENGENEERING MATHEMATICS FIBER OPTIC TECHNOLOGY CABLE DEVELOPMENT PASSIVE OPTICAL NETWROKING INTERNET PROTOCOLS ROUTING AND SWITCHING DATA COMMUINICATION AND NETWORKING OPTICAL TRANSIMISSIION SYTEMS RADIO COMMUNICATION SYSTEMS MOBILE AND SATELLITE COMMUNICATION DIGITAL SWITCHING TECHNOLOGIES
INTRODUCTION TO SOLAR SYSTEMS ELECTRICITY BASICS-PRINCIPLES OF POWER SOLAR PV SYSTEM SIZING PRACTICAL INSTALLATIONS SOLAR SYSTEMS MAINTENANCE (PERFORMANCE ANALYSIS AND TROUBLESHOOTING) SAFETY MEASURES AND ENERGY AUDITS SOLAR PANEL TYPES , CONNECTIONS AND SPECIFICATIONS BALANCE OF SOLAR PV SYSTEMS SOLAR PUMPING SYSTEM DESIGN SIZING AND INSTALLATIONS
Work & Experience
Resolve customer complaints via phone ,email...using tools such as Avaya for calls Use telephones to verify customer information and account information Greeting customers warmly and ascertain problem or reason for calling ..creating a good rapport with the clients Using VMs such as CITRIX WORKSPACE and AMAZON WORKSPACE to delete, create and modify customer accounts as per customer request Displaying a high level of empathy that is understanding and identifying the needs of the customer Using platforms such as CISCO WEBEX,ZOOOM,MICROSOFT TEAMS to attend training and coaching sessions on customer service etiquette High level of active listening skills Basic system troubleshooting
Management and maintenance of the core network that is ASR routers and firewalls and SR12routers. Modified Network planning and revamped troubleshooting techniques. Executed routing and switching protocols and tested routers and switches for functionality. Optical fiber termination and splicing. Built virtual circuits for specific events e.g. ZBC outdoor broadcasts. Resolved issues on the internet side and documented findings and procedures. Carriers Department and Unit 4 (switching department). Analyzed and assembled VSATs and microwave links. Attended to and diagnosing of alarms on the backbone network and accolated rectification reducing downtime. Monitored exchange power. Verified conditions of batteries and backup generator. Line testing and tracking of customer installations. Faulting customer circuits and tracking from exchange to customer premises. New customer installation in both ADSL and GPON (fiber to the home). Troubleshooting, Updated devices at customer premises. Faulting of underground cables and aerial distribution cables. Software and Hardware maintenance of all desktops and laptops. Configured security on the network. Provided first line investigation and diagnosis. Logged all relevant events occurring. Kept users abreast of progress, updates and any changes to systems. Documentation of errors occurred and how they were resolved
