mazvikano

(Zimbabwe Accountability and Artisanal Mining Program/Mines to Markets Project) Collected mobile data during the baseline research phase in Shurugwi and Kadoma Conducted key informant and focus groups interviews compiling data for the research report. Analyzed data collected from to check for coherence and screened interviews. Processed background checks when required and resolved the interviews disparities. Provided administrative support for Mines to Market (ASM TEAM). Arranged training, plan travel logistics, book accommodation and flights. Collated and circulated reports, entering data on IT systems and follow up action points.  Processed banking transactions, transporting staff to designate meetings, field or airport transfers and procured office consumables and stationery.  Facilitated seasonal recruitment and prepare payroll and compensation

Reviewed company policies; gathering withholding and other payroll information; explaining and obtaining signatures for benefit programs and ensured compliance. Maintained HR records ensuring new hires, transfers, terminations, changes in job classifications, merit increases, tracking vacation, sick, and personal time were up to date.  Documented HR actions by completing forms, reports, logs, and records  Prepared job advertisements and posted in the media and maintained database  Processed the payroll (Knowledge of Belina and Oracle & Payday Systems)

Conducted proactive customer satisfaction surveys via phone calls, identifying potential issues and areas for improvement. Developed data-driven solutions, such as streamlining call routing and implementing new FAQs, resulting in a decrease in customer complaints. Proactively identified and resolved complex customer issues using CRM tools and data analysis, contributing to improved customer satisfaction. Streamlined call logging and documentation through efficient techniques or system automation, increasing team productivity or reducing errors. Delegated tasks effectively based on individual strengths and abilities, fostering a collaborative and supportive work environment within the team. Demonstrated problem-solving abilities by proactively addressing customer concerns and implementing solutions. Presented research findings to senior management, leading to a reduction in call resolution time. This showcases your ability to analyze data, identify problems, and recommend solutions, directly impacting operational performance.

Coordinated temporary employee work and ensured accurate recording of staff information. Managed and maintained stakeholder profiles and organised security for the premises. Resolved distribution queries and developed business leads. Provided clerical and administrative support to executives, including payroll preparation and leave management.

Abt Associates Inc | Project Coordinator | (2018-2023| Abt Associates Inc / Abt Global is a global social engine for social impact operating in 54 countries covering public health- HIV/AIDS & Malaria , environment, economics and agriculture. (VectorLink & ZAPIM Projects- USAID-PMI & CDC funded) Provided comprehensive administrative support to senior management, including scheduling appointments, managing travel arrangements, and ensuring efficient communication with internal and external stakeholders. Coordinated schedules and tasks with program officers and service providers, ensuring seamless project execution. Streamlined internal project communications with the partner cohort and other key stakeholders to ensure clarity of our outreach communication Planned and organized capacity-building sessions, specialized workshops, and meetings, to facilitate knowledge exchange Managed multiple USAID-funded public health projects, including malaria prevention initiatives reaching over 200 communities. Provided logistical and administrative support sending invitations and constantly monitoring communication channels with partners and stakeholders. Developed and implemented communication strategies, advocacy campaigns, and training programs to raise awareness and build capacity. Led a team of project coordinators, fostering a collaborative environment and achieving a 15% increase in productivity. Coordinated meetings to foster internal cohesion and build strong relationships with the partners and external stakeholders. Established strong relationships with government agencies, community leaders, and other stakeholders to ensure project success. Managed budgets, tracked expenses, and ensured project activities aligned with donor requirements. Collaborated with Ministry of Health and Child Care (MoHCC) and community stakeholders to build capacity and foster ownership of malaria prevention initiatives Demonstrated strong communication and interpersonal skills, effectively communicating complex information to diverse stakeholders. Coordinated schedules and tasks with Programs Officers and service providers. Managed stakeholder relations with service providers and vendors. Prepared reports and data analysis for seminars, workshops, and conferences. Monitored project outputs, schedules, and compliance with legal and financial requirements. Performed general administrative tasks like leave and attendance recording, meeting arrangements, budget tracking and preparing payroll. Resolved a critical logistics issue that threatened project deadlines by negotiating with a vendor to expedite delivery, ensuring project completion within budget and on time.