Munyaradzi Chitsuwa
About Candidate
I am a highly experienced and results-driven professional with a strong background in technical support, call center operations, and customer service. With extensive expertise in troubleshooting, cold calling, client relations, and multitasking, I excel in high-pressure environments while ensuring exceptional customer satisfaction. My ability to effectively manage large volumes of calls, resolve technical issues quickly, and provide continuous support positions me as a valuable asset in roles such as customer service, virtual assistance, tech support, and call center management.
I am proficient in using CRM and sales software such as Dialfire, Zendesk, Ringover, and FiveCRM, and have a proven track record of collaborating with cross-functional teams to deliver improved customer experiences. Passionate about continuous learning and professional growth, I am committed to delivering outstanding results and building strong client relationships in fast-paced, dynamic settings.
Education
BSc Honor's in Sociology and Gender Development Studies is an interdisciplinary degree that combines the study of sociological theories, research methods, and practices with a specialized focus on gender issues and development. The program provided us with a deep understanding of the social structures, cultural norms, and institutions that shape human behavior, relationships, and societal outcomes. Core Areas of Study: Sociological Theory and Research Exploration of classical and contemporary sociological theories. Training in qualitative and quantitative research methodologies. Analysis of social phenomena such as inequality, globalization, and urbanization. Gender Studies Examination of gender as a social construct and its impact on power relations. Study of feminist theories and activism. Analysis of gender roles, identities, and inequalities in various cultural and social contexts. Development Studies Focus on the processes and challenges of social and economic development. Study of policy-making, community development, and social justice. Exploration of the role of gender in development initiatives and programs. Key Skills Developed: Critical thinking and analytical skills. Research and data analysis. Communication and advocacy. Understanding of social policies and their impact on diverse populations.
Work & Experience
As a Technical Support Agent/Guide at Global Cards International, I provided comprehensive assistance to customers encountering technical issues with BT products and services. My role involved troubleshooting a wide range of technical problems via phone, email, and chat, ensuring swift resolution to enhance user satisfaction. I utilized diagnostic tools and software to identify and solve issues, working collaboratively with cross-functional teams to address complex challenges and improve overall service quality. Staying current with the latest technologies and product updates enabled me to deliver efficient and knowledgeable support, contributing to the company's commitment to customer satisfaction and technical excellence.
As a Medical Records Technician at Advantmed, I was responsible for managing and organizing patient information with a strong focus on accuracy and HIPAA compliance. I created digital records of medical documents, ensuring all patient data was properly stored and accessible within the electronic health record system. In addition to performing record management duties, I played a key role in training and mentoring new medical records technicians, fostering a culture of quality and attention to detail. I also collaborated closely with healthcare providers to collect and manage sensitive patient data, ensuring a seamless flow of information across departments while maintaining strict confidentiality and regulatory standards.
As a Customer Service Specialist at IdentoGo by Idemia, I provided exceptional service for digital fingerprinting, TSA enrollment, and background checks, assisting customers through a variety of processes. I managed customer inquiries across multiple channels, including phone, email, and in-person interactions, ensuring a smooth and positive experience for each client. Additionally, I supported Account Managers in the delivery of services and the management of contracts, ensuring all service requirements were met efficiently. As part of my leadership role, I also trained and mentored new customer service staff, instilling best practices and fostering a strong customer care culture within the team. My focus on providing accurate information, resolving issues promptly, and maintaining a high level of professionalism contributed to customer satisfaction and operational success
As a Client Experience Associate at Anywhere Works, I was responsible for managing customer calls, capturing incoming leads, processing orders, and scheduling appointments remotely. In this role, I worked efficiently in a fast-paced environment, ensuring that all client requests were addressed promptly and accurately. I also handled the forwarding of messages and maintained effective communication with both clients and internal teams to streamline operations. My focus on delivering responsive and professional customer service contributed to a positive client experience and supported the company’s goals of efficiency and customer satisfaction.
As a Junior Manager at Crown Inn Guest Villa, I played a key role in managing day-to-day operations while ensuring an exceptional level of service and customer satisfaction for all guests. I was directly responsible for overseeing all aspects of guest relations, including coordinating daily bookings, check-ins, and check-outs, to ensure smooth and seamless operations. I proactively engaged with guests, addressing any inquiries, special requests, and concerns to ensure a positive and memorable stay. In addition to managing guest interactions, I handled guest complaints and issues with urgency, working to resolve them in a timely and professional manner to maintain high customer satisfaction. I was also responsible for managing and appraising the performance of the guest relations team, providing ongoing training and coaching to ensure that each team member maintained the standards of hospitality expected at the villa. My leadership was instrumental in fostering a positive work environment, motivating the team to consistently meet guest expectations and deliver top-notch service. Overall, my role required a blend of strong customer service, problem-solving, and team management skills to ensure that guests experienced the highest level of care and satisfaction during their stay at Crown Inn Guest Villa.
