Moreblessing Rumbidzo Mutasa
About Candidate
Customer Service Representative with 2 years experience working with a call-center team Handled 120 plus calls daily outbound and worked on inbound . Well-versed with sales force and received a 95% customer satisfaction rating.Strong dedication to helping customers resolve issues and cultivating a positive image of the company .Excel in both team environments and alone.Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.
Education
Work & Experience
We have provided primary customer support to internal and external customers. We have responded to customer requests for products, services, and company information. Developed customer service policies and procedures to meet and exceed industry service standards. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Monitored cash drawers in multiple checkout stations and maintained adequate cash supply. It resolved associate, tool, and service delivery issues revealed by statistical reports.
Solved problems with products and services by providing customers with technical support. Handled billing and payment issues following guidelines, resolving disputes properly. Educated customers about billing, payment processing, and support policies and procedures. Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives, Increased sales by 10%.
