nigelkadzinga91
About Candidate
I am a young engineer with a solid educational background in telecommunications engineering and over a year of practical experience in telecommunications and IT, I am confident that I possess the skills and passion necessary to contribute to your team.
As a graduate telecoms engineer, I have gained knowledge in network architecture, data communication protocols, and system administration. I am particularly passionate about networking, network security, and the cloud. Over the past year, I have worked in the telecommunications and IT sectors, configuring and maintaining network infrastructure, troubleshooting network issues, implementing security measures, and assisting with cloud-based solutions.
Furthermore, I am highly motivated to stay updated with the latest advancements in technology. I actively engage in professional development through industry conferences, online courses, and certifications. I believe my passion, technical skills, and eagerness to learn will enable me to adapt swiftly to your organization’s IT infrastructure and contribute to its continuous growth and security.
Education
Engineering for telecommunications is a highly specialized area. It focuses on the development, production, installation, maintenance, and support of telecommunications systems and apparatus. Telecommunications engineers are crucial to maintaining information networks current, sustainable, and operational in a world where communication-related technology is developing quickly.
Work & Experience
Assists in execution of strategic plans developed by IT Leadership to support business plans or create new strategic options. Working with a team of engineers to manage network deployments and working with a machine readable definition of the network deployment. Contribute to testing and validation of network devices, firmware, and configurations as well as defining and implementing test cases with existing automation tools.
• Deploying network hardware and cabling. • Working closely with Network Engineering, Technical Program Managers, and other stakeholders to deliver projects. • Troubleshooting network and cabling infrastructure issues. • Migrating networks in live environments. • Implement changes at approved time windows following change management procedures.
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing. • Work within strict SLA’s to provide our customers with a timely resolution. • Ensure the customer is kept informed of the progress of the fault and the system is kept updated regularly • Be the first point of escalation for customer generated calls • Log faults and service requests on our Remedy system, carry out initial diagnostics and look to resolve all faults and requests. • Proactively monitor our systems and networks via our internal monitoring system, investigating, troubleshooting, resolving and escalating issues. • Providing incident management and technical resolution of 1st line network related faults and prompt escalation to 2nd line when required. • Maintaining and updating the ticket management system throughout the incident lifecycle. • Be prepared to go On-call duty and shift as part of a rota, to support the smooth running of our 24/7 network. Responding to incidents and supporting the field and systems engineering team in network maintenance and repair. • Ensuring the timely documentation of all fixes and changes to the Network. • Owning and managing tickets for Problems, Incidents, Changes and others for managed customers and non-managed devices.
