sienazare

Call Coaching | Patient Prism (Remote in US)

DECEMBER 2021 – JULY 2023

·       Remotely coaching calls between representatives and patients for dental practices in the USA

·       Tracking missed opportunities for follow-ups and providing training

·       Increasing new patient conversions by more than 25%, instantly boosting profits.

·       Assessing new patient calls in real-time

·       Advising on re-engaging lost opportunity

Settlements Officer | First Capital Bank

MAY 2016 – DECEMBER 2021

·       Settle issued and acquired card transactions( Visa, Mastercard and Zimswitch) accurately and timely in line with service level agreements enhancing more business’ relationship with merchants and growth in uptake of our POS

·       Visa, Mastercard and Zimswitch query resolutions

·       Tracking performance of schemes ( Visa, Mastercard and Zimswitch monthly)

·       Merchant onboarding from receiving merchant applications to adding the merchants on switch and core banking systems.

·       Processing merchant e-statements

·       Ensure that company policy is implemented with regards to KYC on merchant’s accounts

·       Champion merchant records to guarantee successful compliance checks as well as timeous query resolution which enhances customer satisfaction both internally and externally.

Project Apollo SME |(Transition from Barclays Bank to First Capital Bank)

FEBRUARY 2018 – MAY2019

·       Requirement gathering

·       Contribution to the formulation of Functional Solution Document ( FSD)

·       Formulation of Test Cases for User Acceptance Testing (UAT)

·       Regression Testing

·       Checking for correctness of accounting entries

·       Report design

·       Validation of reports ( Core Banking, Switch and Scheme)

·       Transaction monitoring

·       Process design

Data Input Officer | BARCLAYS BANK

DECEMBER 2013 – to-APRIL 2016

·       Verification of customer documents against application forms to ensure alignment and full knowledge of who the customer is (KYC-Know your customer) which aided in promoting business compliance with Banking Regulators and ensured easy correspondences with International Intermediary Banks for foreign transactions.

·       Promoted data integrity by meticulously verifying all customer application forms against system entered information to ensure consistency and seamless operations which leaves the business safeguarded and the customer happy.

·       Promoted adequate, relevant, efficient and effective record keeping which ensured proper filing and refencing enabling quick retrievals that maintained a good customer perception of the bank.

Enumerator | Zimbabwe Nationa Statistics Agency (Zimstats)

SEPTEMBER 2013 – to-OCTOBER 2013

·       Documenting child headed households.

·       Looking out for early child marriages as well as child pregnancies.

·       Enumerating households as well as sizes of their houses.

·       Documenting the number of meals a family has per day.

·       Noting if school going aged children were attending school.

Human Resources Intern | Econet Wireless Zimbabwe

SEPTEMBER 2011 – OCTOBER 2012

·       In order to maintain the business competitive advantage, championed the recruitment process of the business from job adverts, pre- and post-employment screening and conducting of interviews. This aided in the business talent pipeline and ensured full human capital resources at all times.

·       Championed quick employee acclimatization to business strategy and vision through a robust orientation program or induction which enabled fast turn-around time in terms of utilizing new joiner potential and capabilities within the three months’ probation period.

·       Promoted Know Your Employee (KYE) program through effective file consolidation and collating of relevant information. This aided in staff profiling, performance tracking and promotion recommendations.

·       Go to person in assisting the Human Resources Manager to coordinate business training programs which fed into identified training gaps and ensured maintained business competitiveness as employees are always equipped with current relevant trends in the market.