smandaza07

> Creating engagement activities to provide high performance within the organization in line with Louis Allen guidelines > Following up on agents performance and absenteeism rates > Organizing engagement events for the organization > Providing reports to the HR in weekly meetings to improve engagement > Engaging team leaders and captains to assess agent performance >Assisting in the publishing on the Omnicontact Newsletter

> Making outbound calls to customers on behalf of the business or client > Managing and resolving customer complaints > Answering incoming calls from existing and prospective clients > Using scripts to provide information about product’s features, prices and present their benefits management >Answering incoming calls from existing and prospective clients >Maintaining and improving quality results by adhering to standards and guidelines.