Takunda Mahachi
About Candidate
l’m a motivated and dynamic Customer Service Representative with 8years experience of working in a telecommunication (Econet Wireless Zimbabwe) and media industry (Multichoice – DSTV) and looking for a remote position that offers flexibility and the opportunity to work from the comfort of my own home while being an integral part of company’s dedicated customer service team.
Education
Bachelor of Business Studies Honours Degree in Human Resource Management (2016)
Diploma in Human Resources Management (IPMZ)
Payroll Administration - Bellina Payroll systems
Work & Experience
* Developing strong relationships with walk in customers and online customers. * Providing advice on purchasing products or services * Inbound duties (resolving Ecocash queries) * Shift monitors duties (in absence of outbound shift monitors) using CRM systems *Running hourly reports of all agents, calls allocation and assisting agents during the shift.
* Communicate Personnel Policies. * Compile Employee Reports. * Process, Verify and Maintain Personnel Documentation. * Assist in Arranging Training Activities. * Create Job Postings. * Handling of employee relations, payroll, benefits and training. * Creation of Employment Code numbers of newly recruited teachers in Mash central.
* Communicate with customers via phone * Provide knowledgeable answers and solutions to questions about product * Work with internal departments to meet customer's needs * Providing advice on purchasing products or services
