Thandiwe Mpofu
About Candidate
Results-driven professional with a Bachelor of Science Honors Degree in International Marketing and a proven track record in customer service. Seeking a challenging position that allows me to leverage my skills and experience to contribute to the success of an organization.
Education
Work & Experience
I was an Attachee at Ecocash Holdings and my duties included ● Responding promptly to customer inquiries, resolving complaints, and providing product information. ● Assisted customers in a friendly and professional manner ● Processing orders, forms, applications and requests. ● Handled a high volume of Customer calls and Emails . Cross selling company products i.e. Ecosure, Moovah ,Maisha,Vaya. ● Account statements ● Administration Duties. ● Petty cash payments.
I was a teller at TSD Bureau De change and my duties included Managed a portfolio of high-value clients, ensuring their satisfaction and addressing their needs promptly. ● Handling cash deposits and withdrawals ● Handling Remittances: World Remit, Access Forex, Mojo Mula, Mama Money, Senditoo ● Reconciliations ● Customer Service ● Maintaining and balancing cash drawers and reconciling discrepancies ● Handling currency transactions, and confidential information in a responsible manner
